There have been numerous issues reported with Epson where the printer seems offline even if it is started up and is printing the test page just fine. This issue might occur on a number of different occasions and the cause of this issue might vary from system to system. We have listed down all the workarounds; start with the first one and work your way down accordingly.
Solution 1: Resetting Printer Spooler
The spooler service is a software program which is responsible for managing all print jobs being sent to the computer printer. The print spooler service is usually visible to users and they can also cancel a print job which is being processed. It also allows them to manage jobs which are currently on the waitlist. By resetting this service, we will make sure that all the configurations get reset. We can try restarting this service and check if this solves the problem.
If this doesn’t fix the issue, access the printer using the login credentials and make sure that the printer is connected. If it isn’t connecting wirelessly, try plugging a wire and check again if this helps. Once this is done, navigate to printers, right-click on the device and select “Connect”.
Note: Also make sure that the printer is set as the default printer and make sure that the setting “Use printer offline” is not checked.
Solution 2: Disabling SNMP Settings
SNMP stands for Simple Network Management Protocol and is used for a variety of different purposes on your computer. Almost every printer which uses a wireless connection to connect with your computer uses this protocol for some functionalities and tightening the security of the connection. There were several reports which indicated that disabling the SNMP protocol solved the problem for them. Take a look at the steps below.
Solution 3: Adding the printer using IP address and port
Another thing you can try is adding the printer on your computer using its IP address and port number. There may be problems by the computer in adding the printer automatically. We will manually look up the addresses and try adding it to the computer.
Note: You should delete the existing printer so we can add it again using the IP address.
Note: This solution is meant to make sure that the IP address which your printer has obtained is the same which is inputted in the computer. If you are having trouble determining the IP address of the printer using the methods listed, you should check the printer manual and see if there is any way to confirm the IP and Port of the printer. If this doesn’t work, you should allocate a static IP to the printer and try connecting to it again. Follow the steps mentioned in the article Fix: Canon Printer Offline.
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