However, there can be cases where you are unable to open or use Netflix on your console. This issue can be due to a number of reasons such as the application not installed correctly or there may be some settings which are conflicting with it. We have listed down a number of workarounds for this issue. Take a look.
Solution 1: Disabling Closed Captioning
Closed captions let you read words which are spoken in the audio part of a video or TV show. When they are turned on, you will see captions at the bottom of the screen. They are used by users to understand the program better and don’t miss any detail. It seems that sometimes this feature doesn’t work well with Netflix. You can try disabling this option and check if this fixes the application.
Solution 2: Enabling Cortana on Xbox One
Another workaround which seemed to work for a lot of people was enabling Cortana on your Xbox One. Cortana is a virtual assistant developed by Microsoft and it helps you perform tasks using speech recognition. It is a very useful application but you still have to agree to the license terms before you get to use it. We can try enabling Cortana on your Xbox One and check if this makes any difference. If it doesn’t, feel free to revert the changes.
Solution 3: Unplugging Extra Devices
Another reason why the Netflix application might fail to launch is that you have external devices connected to your Xbox One console. These devices include recording devices, HDTV air etc. Close your Xbox and remove the power cord. After shutting it down, remove all these external devices and only connect the Xbox One to your monitor or TV. After removing all the devices, start the Xbox One again and check if this makes any difference. Note: This is a very important solution as the majority of the people having problem related to Netflix reported that it was due to recording devices. As we all know, Netflix doesn’t allow you to record its broadcasted TV shows or seasons. Xbox automatically registers any recording device connected to it and in turn, the application doesn’t launch successfully.
Solution 4: Resetting Netflix
We can try quitting Netflix then opening it again. Sometimes the application can hang upon execution and it can cause a problem, in our case, the application wasn’t working as expected. If this doesn’t work, we can try reinstalling Netflix for good.
Solution 5: Re-logging in
Before we proceed with the reinstallation, you can try re-logging into the Netflix application. First, log out of the application using the main interface and close Xbox One completely. After turning it back on, try logging in again and check if Netflix works as expected. There were many cases where users reported that simple re-logging solved their problem as whenever you do a new login, data from Netflix is fetched from its database and this might help in fixing problems which we are experiencing.
Solution 6: Reinstalling Netflix
If all the above solutions don’t work, we can try reinstalling the application. Doing so will log you out automatically and you would have to log in again. Make sure that you have all your credentials and account information at hand before proceeding with this solution.
Tip: Also reboot your Xbox One console completely after removing the power cable between solutions.
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